Product and service quality, customer satisfaction, quality costs, warranty, recall, field claims, liability.
Pricing, contract and project launch When I started working in sales for an automotive glazing supplier, I wondered why we had such a complex process (it was at least my first impression of the procedure) for the technical analysis, feasibility confirmation, cost calculation, etc. To me, a simpler and shorter/lighter Read more…
Repeatability Whenever we use a measuring device the first think that comes to our mind is: how accurate is it? Do you know how to assess how accurate the measurement is? Let’s see how. We should probably start with the definition of repeatability which is the ability of a measurement Read more…